Return policy

Premium Eurospares OÜ reserves the right to refuse the repurchase of items that were specially ordered from the factory or external suppliers. Products that have been installed (for example, spare parts) are not eligible for repurchase. To qualify for a full refund, products must be unused and in their original packaging. The packaging must be either unopened or carefully opened without causing any tears or damages.

1. Initiate Your Return: Complete the “Start My Return Request” form to begin the process.

2. Prepare Your Package: Ensure the goods are securely wrapped in appropriate packaging to prevent damage or destruction during transit.

3. Send Your Package: Dispatch the package to our warehouse located at Soojuse tee 21, Lohkva küla, 62207, Estonia

By opening a package from Premium Eurospares, you are agreeing to our sales and return policies. It’s crucial to inspect the package for any external damage upon receipt. Should you find any damage, please report it immediately to the delivery service.

In the unfortunate event that you discover the product inside the package is either broken or incomplete, you are required to inform Premium Eurospareswithin a 14-day period from the date of delivery. Failing to report within this timeframe may result in the forfeiture of your right to compensation. This is due to the stipulations of our transport insurance and the deadlines we must adhere to when filing claims for damaged goods with our carriers.

Premium Eurospares provides a verification service to ensure the part ordered matches your vehicle based on the chassis number. However, it is ultimately your responsibility to ensure the part’s compatibility before proceeding with installation.